Frequently Asked Questions
Everything you need to know about Biba Los Angeles products, shipping, and skin care expertise.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Standard shipping within the US typically takes 3-5 business days.
Are Biba Los Angeles products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery. Please note that used items are eligible for store credit only.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. For a more personalized recommendation, you can take our online Skin Quiz or contact our licensed estheticians via our contact page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.